Privacy Policy

Quds Paints Privacy Policy 

First of all, we welcome you to the online store of (Quds Paints Industries Company), and we are pleased to present this privacy policy regarding the information that is received, used, and exchanged within the framework of the business and services provided to our valued customers.

In the event that you (the user) use the website www.qudspiants.com and/or the mobile application (collectively referred to as the "online store"), this means your final and unconditional approval of this privacy policy.

Please note that this privacy policy is updated from time to time and that you are obligated to comply with the last update published to the policy on our website, and accordingly, you should review this policy frequently to see the latest versions, keeping your information always updated is important, as You can access your account information, which includes your contact information. If you notice discrepancies in your personal information, please inform us so that we can make the necessary updates or adjustments

1. Our (Privacy Policy) deals with the way we collect, save, use, and protect your personal information and it is important that you view this privacy policy. Personal information is information that is associated with a particular person and that is used to identify them.

2. We do not take into account any anonymous information as it is not suitable for the formation of personal information, but we collect personal information from those who wish to use the Quds Paints Industry Co. website or associated web pages (including but not limited to your purchase of goods, or when you call or email our User Support Centre team). Once you have provided us with your personal information, you have authorized us to process this information in accordance with the terms and conditions (Privacy Policy). 

3. We may amend the (Privacy Policy) at any time by announcing this amendment by posting the amended version on the website and application. The amended version of the (Privacy Policy) shall be valid as of the date of publication. Following publication, your continued use of the website and application shall be deemed as your consent to the terms and conditions contained in the amended version of the way we process and handle your personal information with which you have provided us.

4. We hope you will view the site and application from time to time for the announcement of any amendments to the privacy policy.

The (Privacy Policy) covers the following topics: 

1- Our collection of your personal information 

2- Our use of your personal information 

3- Your use of your personal information and of other user information 

4- Use, access to, browsing and modification to your personal information 

5- Third-party links 

6- Cookies 

7- No misleading or deceptive e-mails 

8- Protect your personal information 

9- How can you contact us to inquire about (Privacy Policy) 

Our collection of your personal information 

1- As part of the registration or use of the website and the application, you will be required to provide us with specific personal information such as your name, shipping address, email address, and/ or your phone number, other similar information, and some additional information about you such as your date of birth or any information specific to your identity. In addition, in order to authenticate your identity, we may need you to provide us with valid proof of identity (e.g. a copy of your passport, visa, residence permit, national identity, and/ or driver’s license).

2- We may also need to collect specific financial information from you, such as your credit card and/ or your bank account details. 

3- You must enter this financial information in the “My Account” section of the website and the application. We will use this information for the purposes of issuing the invoices and completing your requests. When you register on the site and the application, you should not post any personal information (including any financial information) on any part of the website and the application except the “Account Management” part, which will protect you from the possibility that you may be exposed to fraud or theft of your identity information. Your posting of any of your personal information on any part of the website and the application except "My Account" may stop your use of the website. 

4- Information about your operations and activities will be collected on the website and the application for purchasing goods. 

5- Please note that we may use your Internet Protocol Address or (IP) (a unique number assigned to your computer server or ISP) to analyze your activities and improve website and application management. 

6- We may collect additional information about your computer (e.g. browser type) and browsing information (e.g. pages you visit on the website and the application) as well as how often you use the website.

7- Finally, we may collect additional information from you or about you in other ways that are not specifically described herein. For example, we may collect information about your communication with our customer support team or by answering questionnaires. We may also collect reviews and other comments related to your use of the website and the application. When we collect personal information for statistical purposes, the names of the owners of the information must be anonymous. 

Our use of your personal information 

We share your personal information with our subsidiaries as follows: 

1- We use your personal information to provide services and support from the customer team and in order to measure the level of our services and improve them for you, and prevent illegal activities and implement the terms of the User Agreement signed with you ("User Agreement"), in addition to solving problems, collecting fees and providing you with promotional emails, as well as in order to document the information with which you provided us with third parties, for example, we may resort to sharing some of your personal information with banks or authorizing credit cards to process and document services or with third parties for the purposes of verifying frauds. 

2- Although we are keen to maintain your confidentiality, we may need to disclose your personal information to law enforcement agencies, government agencies, or third parties, and we are obliged to do so by the orders of the court or other legal circles to be bound by the provisions of the law or when we believe that the disclosure of your personal information may prevent physical harm or financial loss, to report suspicious activity, investigate the possibility of violation of the terms and conditions of the user’s agreement and any agreements, or to protect the rights of property, the safety of our users or others. 

3- We may disclose your personal information in the event that the website and the application are sold. We may share your personal information with our other group of companies for the purposes described in this Privacy Policy. The contact information will be the personal information that you provided us with upon registration and that should always be kept up to date 

4- Information about the products you purchase through the website and the application will be displayed on the website. This information can include details about your user identity and the reviews and comments associated with your use of the website and the application. 

5- We do not sell or rent any of your personal information to a third party within the usual scope of our business scope and we will only share your personal information as stated in this (Privacy Policy). 

6- Once you register or use the website and the application, you are considered to have given us a clear authorization to receive promotional emails about our services as well as emails regarding new changes and features on the website and the application, if you do not wish to receive such messages, simply choose the link to stop sending these messages to your postal address, which is available at the bottom of any of these emails, or go to "My Account" section on the website and the application. 

7- In addition, we use your feedback about the website and the application for marketing purposes and by submitting such feedback, you agree that we can use such feedback for marketing purposes. 

Your use of your personal information and other user information  

1- Members may need to share personal information (including financial information) with each other in order to complete operations on the website and the application. You must at all times respect the confidentiality of other members of the website and the application. 

2- We do not guarantee the confidentiality of your information when you share it with members of other sites; therefore you must request information on the privacy policy of such sites before you begin providing them with any personal information data. 

3- This privacy policy does not cover your disclosure of your personal information to a member of another site. 

4- You agree that you will not use the personal information received from the website and the application on any member of another site but in accordance with the laws applicable to this document. 

5- You acknowledge and agree that you must use the personal information received from users of other sites in accordance with applicable laws. 

Use, access to, browsing, and modification to your personal information 

1- You can access and review your personal information through the “My Account” management page on the website and the application. If your personal information changes in any way or if you give incorrect information on the website, you must immediately update or correct the same, either by displaying it on "My Account" or by contacting our customer service team. The “contact us” link at the top of each page contains the email and phone number of this section. 

2- Please note that we will keep your personal information during and after you have completed the use of the website and the application as required by law, in order to overcome technical barriers, to prevent fraud, to assist in any legal investigation, and to take any other measures prescribed by law. 

Third-party links 

The website may contain links to other websites, please note that we are not responsible for the level of privacy used on these other sites. When you move from our site to any other site, we encourage you to read their (privacy policy) if you intend to give them your personal information. Our (Privacy Policy) applies only to your personal information that we have collected on our website. 

Cookies

1- Like many websites, our site uses cookies, which are small computer files that are installed on the hard drive of your computer; so when you access certain web pages on the website, the record recognizes your browser through a unique and random number. 

2- Also, the cookies that we use do not disclose any of your personal information. These cookies help us to improve the website performance and help us to understand which parts of the site are the most used, you are absolutely free to cancel these cookies, if available, from the browser, which would not affect your use of the website. 

No misleading or deceptive emails 

We do not tolerate spam mail; if you wish to report such spam or phishing messages, please send an email to info@qudspaints.com You may not use our communication tools to send spam or to send content that violates our user agreement. We automatically check messages and may use manual filtering to see if there are unwanted messages, viruses, malicious attacks, or other suspicious or illegal activities.

Protect your personal information 

1- At providing us with your personal information, you have agreed to transfer such information. We take all precautions to preserve your information by not accessing, using, or disclosing the same in an unauthorized manner. 

2- All personal information is encrypted; however, the Internet is an unsafe means and we do not guarantee the confidentiality of your personal information. 

3- The name and password must be entered each time when you access your account or make any transactions on the website and the application.

4- The password should be carefully chosen using distinct numbers, letters, and symbols. 

5- Do not share your username and password with anyone. 

6- If you have doubts about hacking your username and password, please immediately contact our customer service team "contact us" and work on changing your password by accessing the My Account section on the site and the application. 

How can you contact us to inquire about (Privacy Policy?) 

If you have questions or concerns about our collection and use of your personal information, please contact our customer service team at the “Customer Support” link at the top of any special web page on the website and the application.